|
|
|
|
|
Help
How do I get started using The Sims 2 Store?
Getting started is easy. Follow the easy registration steps and create an account, fund your wallet with SimPoints, and download the EA Download Manager and Sims 2 Store Edition. You can also view our Getting Started Tutorial which will help guide you through the setup process.
Have you made any changes based on user feedback?
Here are the latest updates we have made to the store based on your feedback. Keep it coming!
What are SimPoints?
SimPoints are our virtual currency that is used to purchase items in the store. They are purchased in different sized bundle amounts using real currency.
What is the EA Download Manager (EADM)?
The EADM is an application built to manage digitally downloaded content from EA.com. This is the means for how you’ll get the items you purchase at The Sims 2 Store onto your computer. If you need to download the EADM again, you can download the EADM again here.
What is The Sims 2 Store Edition?
The Sims 2 Store Edition is a client which is needed to get the items you download via the EADM into your game. Once the EADM downloads the content to your computer, The Sims 2 Store Edition goes to work and installs your item(s) into your game folders so that they appear in your game the next time it is launched.
Can I use my existing EA.com account?
Yes, you can. Login using your existing EA.com account and you will be asked to complete the remaining registration steps so you can start using the store. You will be asked to fund your wallet with SimPoints, download the EA Download Manager, and download The Sims 2 Store Edition. Once you've done those steps you'll be ready to shop!
What type of credit cards can I use?
The Sims 2 Store accepts Visa, Mastercard, American Express, & Discover.
What countries do we support?
Currently, we are only supporting the use of US and Canadian credit cards.
Do we restrict customers from buying EP content from the website even though they may own the physical game already?
No, we do not currently have any restrictions for users purchasing content them may already own. However, as customers purchase items on the store, the store will remember what they have purchased so they will not accidentally purchase the same item twice.
How do I contact EA Customer Support directly?
| 1 | Go to The Sims 2 Knowledge Base. |
| 2 | Click on the Contact Us tab at the top. The page that loads will say login using your EA Account Login. Your email and password for The Sims 2 Store will log you in to this system. |
| 3 | Enter your email and password and click the Login button. You will now be on the page where you can enter your question or issue into a form and submit it to EA Support. |
| 4 | In the Platform & Game pull-down, select "Web" and then in the pull-down that appears, select "The Sims 2 Store". |
| 5 | In the Category pull-down, select the best match for your issue. |
| 6 | Enter all of the details describing your question or issue in the Question field. Be sure to include as much information as possible regarding your issue. Click the Continue button.You may get an auto-response right after you submit your question; this is just to suggest answers that may help. A representative will provide you with a live answer as well. Most requests will be responded to, if not resolved, in less than 24 hours. When your incident has been updated, you will receive an email notification. |
Is The Sims 2 Store currently supported on Macs?
No, The Sims 2 Store is currently not supported on Macs.
How do I re-enable the Confirm Purchase layer?
You can re-enable the Confirm Purchase layer under Notifications in My Account.
In Firefox, I am getting an External Protocol Request stating, "An external application must be launched to handle ealink: links." What should I do?
This is a security feature in Firefox which is asking you if you would like to launch the EA Download Manager. It is safe to accept these links, and you need to do so for the EA Download Manager to download your items. Check the "Remember my choice for all links of this type." to avoid seeing this message again.
Where do I obtain the free items?
The free items can be obtained in Collections > Promotions > Free Items.
What are The Sims 2 Store exclusive items?
The Sims 2 Store exclusive items are newly created items only available for purchase at The Sims 2 Store. They are not available in Expansion Packs or Stuff Packs.
Where can I find out more information about cash cards?
You can find out more information about cash cards on The Sims Knowledge Base.
;javascript:void(0);){kind=link}